Privacy Policy

Last updated: [insert date]

1. Introduction

Delvore Metrics ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This policy sets out the types of information we may collect, how we use it, who we may share it with, and the choices available to you regarding your information.

By accessing or using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our website or services.

2. Information We Collect

We may collect the following categories of information:

• Contact information — such as your name, email address, and phone number, when you submit a form or contact us directly.
• Account information — details you provide when registering for or using our services, such as login credentials and account preferences.
• Usage data — information about how you interact with our website, including pages visited, time spent, and referring URLs.
• Technical data — such as IP address, browser type, device type, and operating system, collected automatically when you visit our site.
• Communications — records of correspondence if you contact us for support or inquiries.

3. How We Use Your Information

We may use the information we collect for purposes including:

• Providing, operating, and maintaining our website and services.
• Responding to inquiries, requests, and customer support needs.
• Improving, personalising, and expanding our website and offerings.
• Communicating with you, including sending updates, security alerts, and administrative messages.
• Monitoring usage patterns and analysing trends to improve user experience.
• Detecting, preventing, and addressing technical issues, fraud, or abuse.
• Complying with applicable legal obligations.

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to monitor activity on our website and store certain information. Cookies are small data files that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, if you do not accept cookies, some portions of our website may not function properly.

5. Legal Basis for Processing

Where applicable, we process personal information on the basis of your consent, the necessity to perform a contract with you, compliance with legal obligations, or our legitimate interests in operating and improving our business, provided such interests are not overridden by your rights and freedoms.

6. Sharing of Information

We do not sell personal information. We may share information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, and customer support tools.
• Professional advisors, including legal, accounting, and consulting partners, where necessary.
• Regulatory or governmental authorities, where required by law or to protect our legal rights.
• Business transfers, such as in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality safeguards.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to, and processed in, locations outside your country of residence. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

10. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Object to or restrict certain processing activities.
• Request portability of your information in a structured, commonly used format.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to your request.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their privacy policies before providing any information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch via our Contact page.